Privacy statement
HoneyPotGifts Ltd. is committed to protecting your
privacy, we will not supply your personal information to any third
party without your permission. Information collected about you will
only be used in accordance with the Data Protection Act 1998.
Personal information will only be used for the following reasons;
* To fulfil orders you have made through our website.
* To react to other requests we receive from you.
* Internal data analysis to improve the website and the service
delivered to you.
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Security
We do not store your debit or credit card details,
we don't even get to see them. When you purchase goods from us it
is done via a secure server using 128 bit SSL encryption. Simply
put, it's about as secure as available modern technology can make
it. Card purchases are handled for us either by Protx secure payment
encrypted severs, or by PayPal secure servers. For information on
the Protx service click
here, for information on the PayPal service click
here.
Please be aware that all card details are subject to a number of
verification processes. This protects both you and us, reducing
the opportunity for fraudulent transactions. We do not see any personal
data from these checks, although we are made aware if there are
any anomalies, and we will contact you to clarify anything which
seems unusual.
If you pay by cheque, it's simply a case of selecting the cheque
payment option from the shopping basket and then posting a cheque
to us. All we need is the address from your order, no more personal
details are required.
We reserve the right to refuse an order if there are
any payment verification problems. Any money which has been collected
by credit/debit card payments will be refunded in this case.
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How to shop
As you browse around the store and select your items,
click on the images to see a larger version which will appear in
a new browser window. Close that new window by clicking the 'Close
window' link either above or below the picture and you will be back
to the HoneyPotGifts site to continue browsing. To buy an item,
simply click on the button entitled ‘BUY’. This will then
add your chosen item into the shopping basket. If the order is being
delivered in the UK, the delivery country will be selected already.
If it's being delivered outside the UK, you must select the correct
country when you go to the shopping basket for the first time. If
you don't select the correct country, the postage costs will not
be calculated, UK VAT will not be romoved from the price, and we
will not be able fulfil the order. From the shopping basket, select
either the 'Continue shopping' option to continue browsing, or 'Checkout'
option to start the payment process.
At any time whilst browsing you can view the items
in your shopping basket, by clicking on the 'View basket' button
at the top of the page. When you click the button, you will be able
to see the current items in the basket and amend it if you wish.
You can change quantities against an item, remove items and see
your sub-total price.
When you're happy with your selections, click the
'View basket' button to take you to the shopping basket, if you're
not there already. Click the 'Checkout' button to start the payment
process. You will be taken to a new screen showing the total amount
you will pay for your order. If you have a discount code, it will
be applied at this time. All item prices displayed on the website
include United Kingdom delivery charges and VAT. If you're delivery
address is outside the United Kingdom, there are additional shipping
costs which will also be applied at this time. If you're delivery
address is outside the EU, the price will be reduced by the removal
of UK VAT which is not charged on orders outside the EU. Complete
the sections for your address details, which must be the same as
your card billing details if paying by credit or debit card. After
completing your personal details, click the appropriate button at
the bottom of the page to either pay by credit/debit card, PayPal
or by cheque.
If paying by credit/debit, you will be taken to the
secure Protx server where you will input your credit/debit card
details, or to the PayPal server depending on how you've chosen
to pay. After the transaction has been processed, you will be returned
to the HoneyPotGifts site.
If you pay by cheque, our address details will be
on the confirmation e-mail sent to you. Please post your cheque
made out to HoneyPotGifts Ltd. to this address, along with a copy
of your e-mail or a note quoting your order number and what you
ordered, this will make it quicker for us to pack your order.
Whichever payment method you chose, you will be sent
an e-mail confirming your order, and a further e-mail when we dispatch
the order. Credit/debit card and PayPal orders will be processed
immediately after the order is received, cheque payments will be
delayed until the cheque has cleared.
You may continue shopping at any time before you enter
the credit/debit card details, you can exit / delete the contents
of your basket at any time if you wish to.
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Payment methods
HoneyPotGifts Ltd.only accepts payment with order, we
cannot offer credit payment terms. The billing address which you
supply must be the address to which the credit / debit card is registered,
we do not accept P.O. Box numbers for a billing address. You can
have a different address for the delivery address.
You can use credit cards and debit cards through the
Protx secure payment service, the following cards are accepted:
MasterCard, Visa, Maestro, Visa Electron, Visa Debit, Switch, Solo.
We also accept Credit / Debit card payments through
PayPal, you do not need a PayPal account although you can make payments
from your account if you have one.
We also accept payment by cheques drawn on a UK bank,
please print a copy of either the invoice or your order confirmation
e-mail and post it to us with your cheque. We will dispatch the
order to you as soon as the cheque has been received and cleared
by our bank.
We can only accept payment in UK Sterling. If buying from outside
the UK then conversion to your local currency will be done by your
card supplier.
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Delivery
We aim to dispatch your order as soon as possible,
usually within 2 working days of receipt. Orders for delivery in
the UK will usually arrive within 7 days, although you should allow
up to 14 days for delivery. If the delivery time is important to
you, please send us an e-mail after you've placed your order. Quote
the order number and we'll do our best to get it into the post the
next day, although we cannot guarantee this.
We only despatch to recognised postal addresses, and
we are happy to despatch to a work address to make it easier for
you to receive your order, just enter the alternative address in
the checkout.
If posting to a UK address, HoneyPotGifts uses
Royal Mail as the preferred courier and we aim to get your order
to you within 6 to 8 working days, although we cannot guarantee
this. Items are usually sent by 1st class mail, although we use
the standard parcel service if the order is over 1.25 KG. The cost
of this postage is included in the prices displayed on the website.
If posting to a non UK address, we have to
charge a supplement to cover shipping by air. We use Royal Mail
Airmail services for parcels up to 2 KG, and ParcelForce International
Services for parcels above 2 KG. Shipping supplements will be automatically
added to the price when you add items to the basket and select the
delivery region. We do not use cheaper surface mail services because
of the longer delivery times.
International Delivery services available are:
Airmail - parcels under 2 KG (delivery aim 2 to 5 working
days from dispatch)
Parcelforce International Global Priority(delivery aim 3 to
5 working days from dispatch)
Parcelforce International Datapost (delivery aim 2 to 5 working
days from dispatch)
Please remember that these are Royal Mail and Parcelforce targets,
we cannot guarantee that these will always be achieved.
Countries we can post to:
United Kingdom including Northern Ireland, Isle of Man, Isle
of Wight etc.
Europe including the Republic of Ireland
United States of America, Canada
Australia, New Zealand, and some Far Eastern countries
If the country you wish to post to is not displayed on the selection
list, we do not currently ship to that country. If you still
wish to purchase from us, please e-mail us and we'll see if
we can arrange something.
We try to only display items which are currently in
stock, however if your item is not in stock for any reason we will
back order it for you. You will always be e-mailed with the option
to cancel your order and your money will be refunded in full if
you would rather not wait.
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Returns - unwanted / faulty
items
If you have any reason to return any goods, please
inform us by e-mailing returns@honeypotgifts.co.uk
first so that we are expecting the returned item. Return your purchase
to the postal address below.
If you are unhappy with your purchase within 7 days
from receipt, you may return the goods to us. Please note, for hygiene
reasons, earrings cannot be returned unless they are damaged. We
will refund the price of the goods only, our prices include postage
and packing and these charges, plus any charges you incur for returning
the items to us, cannot be refunded.
In the unlikely event that you receive faulty or damaged
goods from us, please inform us and we will arrange a refund or
replacement. In this case, we will refund all postage costs.
All items must be in their original packaging and
complete with all box inserts and accessories.
Unfortunately we cannot be held responsible for goods
in transit that are being returned to us. We recommend you use recorded
mail to obtain proof of delivery.
Returns address:
HoneyPotGifts Ltd.
Unit 7, Brookfield Business Park,
Clay Lane, Shiptonthorpe,
York,
East Yorkshire,
YO43 3PU
Tel: 01430 803038 (or +44 1430 803 038 from outside of the UK)
Tel. (Mobile): 07969 51600
These terms do not affect your statutory rights.
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Terms & conditions
Availability of stock - Every effort is made to ensure
that products are in stock and can be quickly dispatched. Should
we be out of stock of any item, we will offer you a replacement
or refund at the earliest opportunity
Website descriptions - Every care has been taken to
ensure that all descriptions, specifications, colours and prices
are correct. However representations may vary depending on your
browser. We endeavour to be as accurate as possible. All sizes are
approximate. All items are offered subject to availability at the
time of ordering.
Customer support & service - For any queries or
complaints about goods or services write to us or contact us at
customerservices@honeypotgifts.co.uk
We will endeavour to respond to any complaints within five working
days.
Business Address:
HoneyPotGifts Ltd.
Unit 7, Brookfield Business Park,
Clay Lane, Shiptonthorpe,
York,
East Yorkshire,
YO43 3PU
VAT Reg. No. 880 5233 26
Company No. 6381192
www.honeypotgifts.co.uk is the website trading address
of HoneyPotGifts Limited.
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